Frequently Asked Questions

Everything you need to know about your account, credits, billing, and support on the RCM-CDI platform.

Account & Access

Click Get Started on the homepage and complete the short registration form. Your account is activated immediately, and your free trial starts right away — no payment details required.
On the Sign In page, click “Forgot Password?” and enter your registered email address. We will send you a secure reset link. For your security, the link expires after 15 minutes and can only be used once. Your new password must be at least 8 characters and include an uppercase letter, a number, and a special character.
First, check your spam or junk folder. If the email still hasn't arrived after a few minutes, request a new link from the Forgot Password page. If the problem persists, contact our support team via the Contact Support form or at [email protected].

Credits & Billing

We offer three simple plans, priced in Saudi Riyals (SAR):

  • Starter — 20 SAR: 10 cases. Ideal for individual practitioners getting started.
  • Professional — 100 SAR: 50 cases. Our most popular plan for active clinicians.
  • Premium — 150 SAR: 100 cases. Best value for departments and high-volume users.

All plans are valid for 30 days from the date of purchase.

Yes. Every new account includes a free trial of 5 cases, valid for 30 days from signup. No payment details are required. Your dashboard shows exactly how many free cases you have remaining.
Credits are valid for 30 days from the date of purchase (or signup, for the free trial). When the validity period ends, any unused credits are forfeited and your balance resets to zero. Your credit expiration date is always visible on your Credits & Billing page.
You can purchase a new plan at any time. However, unused credits do not carry over: each purchase starts a fresh 30-day cycle with the new plan's credits only. We recommend choosing the plan that best matches your expected monthly case volume.
Yes — you can purchase a different plan at any time. Please note the purchase replaces your current balance with the new plan's credits and starts a new 30-day validity period, so it's best to upgrade when your current balance is running low.
We accept payments securely through PayPal, which supports major credit and debit cards. Prices are listed in Saudi Riyals (SAR) and charged in the equivalent US Dollar amount at checkout.

Support

The fastest way is the in-website Contact Support form — your message goes straight to our team and replies appear both in your email and on the website. You can also email us directly at [email protected].
Our team typically responds within one business day. Messages sent through the in-website form are tracked in your Support page, so you can follow the conversation and reply at any time.

Still have questions?

Our support team is happy to help — reach us via the contact form or at [email protected].

Contact Support